Job Description
Join NexCore Solutions' dynamic team as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Columbus, Ohio to deliver exceptional client experiences. This is your opportunity to launch a rewarding career in tech support with comprehensive training and growth opportunities. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment. Apply now to join our award-winning customer success team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues for enterprise clients using troubleshooting protocols
- Document all interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or technical support experience
- Strong communication skills with clear phone etiquette
- Proficiency in Microsoft Office and basic troubleshooting
- Ability to work in a fast-paced, team-oriented environment
- Must be authorized to work in the United States
- Reliable transportation to our Columbus office