Job Description
URGENT HIRING: No Experience Required! Join our dynamic team at Coastal Connect Solutions in Virginia Beach and launch your career in customer service. We're seeking motivated individuals with a passion for helping others to fill multiple full-time positions. Comprehensive training provided – just bring your positive attitude and eagerness to learn!
As a leader in telecommunications support, we value growth mindset and teamwork. Enjoy competitive pay, benefits package, and advancement opportunities. Immediate openings available – don't miss your chance to start your professional journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using step-by-step guidance protocols
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing skills development sessions
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and typing proficiency
- Ability to work flexible shifts including evenings/weekends
- No prior experience required – training provided
- Must pass background check and drug screening
- Valid Virginia ID or driver's license