Job Description
Join our award-winning team at Frontier Communications as an Entry Level Customer Service Specialist! We're hiring motivated individuals in Colorado Springs to deliver exceptional service to our growing customer base. This direct-hire position offers comprehensive training, career advancement opportunities, and a supportive team environment. If you're passionate about problem-solving and helping others, this is your chance to launch a rewarding career in telecommunications.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and service disruptions efficiently using our CRM tools
- Process orders, payments, and account modifications with accuracy
- Document customer interactions and maintain detailed case records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for call handling and resolution times
- Stay updated on product knowledge and service offerings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or call center experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and resilience in handling challenging customer situations
- Basic computer proficiency with typing speed of 30+ WPM
- Authorized to work in the United States without sponsorship
- Positive attitude and eagerness to learn new technologies