Job Description
Urgent Hiring: No Experience Required! Join our dynamic team in Chicago as an Entry-Level Customer Service Specialist. We're seeking motivated individuals ready to launch their careers in a supportive environment with comprehensive training provided. Perfect for recent graduates or career changers!
Urban Staffing Solutions is a leading staffing firm committed to connecting talent with opportunity. We offer competitive pay, flexible scheduling options, and clear career advancement paths. Our Chicago headquarters is easily accessible via public transit, and we provide a modern, inclusive workplace culture.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain customer information in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Document all interactions and follow company protocols
- Participate in ongoing training sessions to enhance skills
- Meet performance metrics for call quality and resolution time
Qualifications
- No prior experience necessary – we train from the ground up!
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and willingness to learn
- Reliable transportation to downtown Chicago location