Job Description
Join our dynamic team at Pacific Growth Partners as an Entry-Level Customer Service Specialist! We're offering a $3,000 sign-on bonus for qualified candidates who start before July 31st. This urgent opening is perfect for recent graduates and career-changers seeking growth in a supportive environment. Enjoy competitive benefits, flexible scheduling, and comprehensive training to launch your career in customer service. Apply today to secure your spot in our Long Beach headquarters!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve service processes
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Valid California driver's license (if local travel required)