Job Description
Join Houston Solutions Group as a Part-Time Customer Service Specialist and become part of our award-winning team! We're seeking energetic professionals to deliver exceptional client experiences in our dynamic downtown office. This direct hire position offers competitive pay, flexible scheduling, and immediate start for qualified candidates. Enjoy a supportive environment with growth opportunities and comprehensive training. Apply today to launch your career with a leading Houston employer!
Responsibilities
- Handle inbound/outbound client communications via phone, email, and live chat
- Resolve customer inquiries with empathy and efficiency
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to resolve complex issues
- Contribute to process improvement initiatives
- Meet performance metrics for response time and satisfaction
- Represent the company with professionalism and brand alignment
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Detail-oriented with problem-solving aptitude
- Flexible availability including evenings/weekends
- Positive attitude with team-first mindset