Job Description
Join our dynamic team in Kansas City, MO, for an immediate full-time opportunity! We're seeking motivated individuals to deliver exceptional customer experiences in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and rapid onboarding. Perfect for career changers and experienced professionals alike. Apply today and start your new role within days!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in high-pressure situations
- Must pass background check and drug screening
- Flexible availability including weekends/holidays