Job Description
Join UrbanTech Solutions' dynamic team as an Entry-Level Customer Service Specialist in Atlanta! We're urgently seeking motivated individuals to deliver exceptional client experiences while launching their careers in a fast-paced tech environment. No prior experience required – we provide comprehensive training to help you thrive. Enjoy competitive benefits, growth opportunities, and a supportive workplace culture in Georgia's thriving business hub.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical and billing issues efficiently using CRM systems
- Document interactions and update customer databases accurately
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and resolution quality
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and basic tech tools
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Atlanta location