Job Description
Join our dynamic team at Coastal Business Solutions! We're urgently seeking motivated Entry-Level Customer Service Specialists to deliver exceptional client experiences in our fast-paced Long Beach headquarters. This is your chance to launch your career with industry training, flexible scheduling, and growth opportunities. Start tomorrow and become part of our award-winning customer experience team!
Why Join Us?
- Competitive hourly pay plus performance bonuses
- Comprehensive paid training program
- Health/dental/vision benefits after 90 days
- Modern downtown Long Beach office with ocean views
- Career advancement into leadership tracks
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA targets
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with detailed notes
- Collaborate with sales and support teams to resolve complex issues
- Identify upsell opportunities and promote company services
- Maintain high customer satisfaction scores (CSAT >95%)
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service or retail experience
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Available for flexible shifts (including weekends)
- Must pass background check and drug screen