Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career with no prior experience required! We're urgently hiring motivated individuals in Washington DC to deliver exceptional service to our growing client base. This full-time role offers comprehensive training, career advancement opportunities, and a supportive work environment. If you're passionate about helping others and ready to grow with us, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and provide product information
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer concerns
- Meet daily performance metrics and quality standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (no college experience needed)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new systems
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- U.S. work authorization required
- Pass background check and drug screen