Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in sunny San Diego! No prior experience required – we provide comprehensive training to launch your career. This direct-hire position offers competitive pay, growth opportunities, and a supportive environment. Help us deliver exceptional service while building valuable skills in communication, problem-solving, and customer relationship management.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve service issues efficiently using our CRM system
- Document interactions and maintain accurate customer records
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Strong communication and interpersonal skills
- Ability to learn quickly and adapt to new systems
- Positive attitude and customer-focused mindset
- Basic computer literacy and typing proficiency
- Reliable transportation and punctuality
- Willingness to work flexible hours including weekends