Job Description
🔥 URGENT HIRING: Entry-Level Customer Service Specialist - Detroit & Ohio Locations!
Join our award-winning team at Apex Solutions Group and kickstart your career with an immediate sign-on bonus! We're seeking passionate individuals to deliver exceptional customer experiences in our fast-growing Detroit and Ohio offices. No experience required – we provide comprehensive training and career growth opportunities.
What's In It For You?
- 💰 $2,000 sign-on bonus (paid after 90 days)
- 🎁 Comprehensive benefits package (health/dental/vision)
- 📈 Career advancement into sales, tech, or management tracks
- 🏆 Quarterly performance bonuses and recognition programs
- 🎓 Free professional development certifications
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues using CRM software
- Document cases accurately in Salesforce and Zendesk systems
- Collaborate with tech teams to escalate complex problems
- Meet/exceed 95% customer satisfaction score targets
- Participate in weekly product knowledge training sessions
- Support seasonal campaigns during peak hours
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy (MS Office, internet navigation)
- Strong communication skills and active listening abilities
- Ability to type 30+ WPM with 95% accuracy
- Flexible availability (including weekends/holidays)
- Customer service experience preferred but not required
- Valid driver's license (for Ohio-based roles)
- Pass background check and drug screening