Job Description
Join MetroConnect Solutions' dynamic team as an Entry Level Customer Service Specialist in Washington DC! We're urgently hiring motivated individuals to deliver exceptional service while launching their careers. Enjoy comprehensive training, competitive benefits, and immediate start opportunities in our fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve issues using our proprietary CRM system and knowledge base
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics for response time and resolution
- Participate in weekly product training sessions
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Proficient in Microsoft Office Suite and web applications
- Strong verbal communication skills in English
- Ability to type 35+ WPM with 95% accuracy
- Flexible schedule availability including weekends
- Valid U.S. work authorization and government security clearance eligibility
- Positive attitude and problem-solving mindset