Job Description
Join our dynamic team at SanTech Solutions and kickstart your career in customer service! We're urgently hiring motivated entry-level professionals for our San Antonio headquarters. As a Customer Service Specialist, you'll be the face of our brand, delivering exceptional experiences that drive loyalty and growth. This is a fantastic opportunity to develop valuable skills in communication, problem-solving, and CRM systems while working with a supportive team in a modern, collaborative environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical and billing issues using Zendesk and Salesforce platforms
- Document customer interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics including response times and resolution rates
- Contribute to process improvement initiatives
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Basic proficiency in Microsoft Office and web applications
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and critical thinking abilities
- Previous customer service experience preferred (not required)
- Must pass background check and drug screening
- Reliable transportation to downtown San Antonio office