Job Description
Join our dynamic team at Baltimore Tech Solutions! We're urgently hiring passionate entry-level professionals to kickstart their careers in customer service. This is your opportunity to gain hands-on experience in a fast-paced tech environment while making a real impact on our clients. Enjoy comprehensive training, growth opportunities, and a supportive workplace culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary CRM system
- Document interactions accurately in Salesforce
- Collaborate with technical teams for complex escalations
- Meet daily performance metrics for response time
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Basic computer proficiency (MS Office, CRM)
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- No experience required – training provided