Job Description
Join our dynamic team at Premier Solutions Group and launch your career in customer service! We're seeking enthusiastic entry-level professionals to deliver exceptional client experiences in our fast-paced Jacksonville office. This immediate hire opportunity offers comprehensive training, career growth pathways, and a supportive environment where your contributions matter. Perfect for recent graduates or career changers looking to build foundational skills in communication, problem-solving, and client relations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently by coordinating with internal teams
- Maintain accurate customer records in CRM systems
- Identify upsell opportunities to enhance customer satisfaction
- Collaborate with supervisors to improve service processes
- Adhere to company policies and compliance standards
- Participate in ongoing training programs to develop skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation to Jacksonville office
- Must pass background check and drug screening