Job Description
Join our award-winning team at Coastal Enterprises LLC as an Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional customer experiences while launching their careers in Virginia Beach's thriving business district. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment. No prior experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Contribute to process improvement initiatives
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Proficiency with Microsoft Office Suite
- Positive attitude and customer-focused mindset
- Basic computer literacy and typing skills
- Must be authorized to work in the US