Job Description
Join our dynamic team at Texas Tech Solutions and kickstart your career with no experience required! We're seeking motivated individuals to join our customer service department in Austin. This is your opportunity to grow professionally while serving diverse clients in a supportive environment. Enjoy competitive pay, comprehensive benefits, and paid training. Apply today and become part of Texas's fastest-growing tech support company!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide step-by-step guidance to clients
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Adhere to company policies and maintain data confidentiality
- Participate in ongoing training sessions to enhance skills
- Identify opportunities for process improvements
Qualifications
- No prior experience required – we provide full paid training!
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication skills and positive attitude
- Basic computer literacy and ability to navigate multiple systems
- Problem-solving mindset and patience
- Ability to work flexible hours including weekends
- Must pass background check and drug screening
- Residency in Texas required