Job Description
Launch your career in Philadelphia with no experience required! Urban Connect Solutions is seeking motivated Entry-Level Customer Service Specialists to join our award-winning team. We provide comprehensive training and a supportive environment for career growth.
As a vital member of our client success team, you'll be the face of our innovative tech solutions. We value your enthusiasm over experience and offer competitive benefits, career advancement paths, and a vibrant downtown Philadelphia workspace. Join us in transforming how businesses connect with their customers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using our proprietary CRM system and knowledge base
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex client concerns
- Meet performance metrics for resolution time and customer satisfaction scores
- Participate in ongoing product training to maintain service excellence
- Contribute to team improvement initiatives through feedback sessions
Qualifications
- No prior experience required - comprehensive training provided!
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficient in Microsoft Office Suite (Outlook, Word, Excel)
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new technologies
- Must be authorized to work in the United States