Job Description
Start your career journey with Bright Horizons Jacksonville! We're seeking motivated Entry-Level Customer Service Specialists to join our dynamic team. No experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment.
As a key member of our customer experience team, you'll be the first point of contact for our valued clients. We're looking for friendly, reliable individuals who thrive in fast-paced settings. If you're ready to build professional skills while making a real impact, this is your opportunity!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns using established protocols and escalation procedures
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and maintain confidentiality standards
- Participate in ongoing training to enhance product knowledge
- Contribute to team performance goals and metrics
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- Problem-solving mindset with attention to detail
- Valid Florida driver's license (if field visits required)