Job Description
Ready to launch your career in Charlotte's booming tech sector? Apex Solutions Group is seeking Entry-Level Customer Service Specialists with no experience required! Join our award-winning team and receive paid training while supporting Fortune 500 clients.
We believe in nurturing talent from the ground up. As a Customer Service Specialist, you'll become the face of our innovative solutions while enjoying:
- Comprehensive 6-week paid training program
- Clear career advancement pathways
- Modern downtown Charlotte office with transit access
- Comprehensive benefits package (Day 1 eligibility)
If you're a motivated communicator with a passion for technology, this is your gateway to professional growth in the Queen City!
Responsibilities
- Delocate customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex client issues
- Meet/exceed monthly performance metrics for resolution times
- Participate in weekly skill-building workshops
- Contribute to process improvement initiatives
- Represent company values in all client interactions
Qualifications
- No prior experience required – we train for success!
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible hours including weekends
- Customer-focused mindset with problem-solving aptitude
- Valid North Carolina driver's license (if field visits required)
- Pass background check and drug screening