Job Description
Join our dynamic Charlotte team as an Entry-Level Customer Service Specialist! We're hiring immediately for motivated individuals ready to launch their careers in a supportive, growth-oriented environment. No experience necessary – we provide comprehensive training and mentorship to help you succeed. Enjoy competitive pay, benefits, and opportunities for advancement within our rapidly expanding tech services company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve technical issues and provide product support for SaaS clients
- Document customer interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues effectively
- Meet performance metrics for response time and customer satisfaction (CSAT)
- Participate in ongoing product training and process improvement initiatives
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and customer-centric mindset
- Basic proficiency with Microsoft Office Suite and web applications
- Ability to multitask in a fast-paced, deadline-driven environment
- Positive attitude and willingness to learn new technologies
- Must pass background check and drug screening