Job Description
Join our dynamic team at Apex Growth Partners as an Entry-Level Customer Service Specialist! We're actively seeking motivated individuals in Raleigh, NC with no prior experience to provide exceptional customer support and drive our mission forward. Enjoy competitive pay, comprehensive paid training, and clear career advancement opportunities in a collaborative environment.
Why You'll Love Working With Us:
- Industry-leading benefits package including health insurance, 401(k) matching, and paid time off
- Modern downtown Raleigh office with flexible hybrid work options
- Tuition reimbursement programs for career growth
- Recognition and performance-based bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve billing and service issues efficiently using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to resolve complex customer escalations
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training sessions to develop product knowledge
- Maintain 95% customer satisfaction score through quality interactions
Qualifications
- High school diploma or equivalent (college students welcome)
- No prior experience required - we provide full training!
- Strong written and verbal communication skills
- Proficient with basic computer applications (MS Office Suite)
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer success
- Reliable transportation to our downtown Raleigh office
- Must pass background check and drug screening