Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist at Georgia Solutions Group! We're actively hiring motivated individuals with zero experience to deliver exceptional customer experiences. No degree required – we provide comprehensive paid training and career growth opportunities. Enjoy competitive pay, benefits, and a collaborative work environment in downtown Atlanta. Perfect for recent graduates or career changers looking to start their professional journey.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism
- Resolve product/service issues using established protocols
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer journeys
- Meet performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and customer-focused mindset
- Reliable attendance and punctuality
- Ability to work flexible shifts including evenings/weekends
- No prior experience required – we train from scratch!