Job Description
Are you looking to launch your career with a dynamic team?
Apex Solutions LLC is currently urgently hiring motivated individuals for our Entry Level Customer Service position in Portland, Ohio. We value passion, integrity, and a strong work ethic. If you are ready to grow your professional skills and be part of a winning culture, we want to hear from you today!
As a Customer Service Representative, you will be the face of our company, ensuring our clients receive top-tier support. This is a fantastic opportunity for recent graduates or anyone looking to pivot into the corporate world.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Enter and update customer information accurately into our CRM database.
- Collaborate with the sales and support team to identify opportunities for upselling and service improvement.
- Participate in daily training sessions to enhance product knowledge and communication skills.
Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Strong verbal and written communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer proficiency and typing speed.
- Willingness to learn new software and processes quickly.