Job Description
Are you looking for a rewarding career in Omaha, NE? Omaha Horizon Solutions is currently seeking motivated, entry-level professionals to join our growing team. We offer comprehensive training, a supportive work environment, and clear pathways for advancement.
As an Entry Level Customer Service Representative, you will be the first point of contact for our valued clients. Your role is vital in ensuring customer satisfaction and maintaining the company's reputation for excellence. We value integrity, enthusiasm, and a willingness to learn.
Why Join Us?
- Competitive hourly pay starting at $18.00
- Full health, dental, and vision insurance
- Paid training and mentorship programs
- Clear career progression opportunities
- Modern office facility in Downtown Omaha
Don't miss this chance to launch your career with a top-tier local company. Apply today!
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with patience and effective problem-solving skills.
- Learn and utilize our CRM software to track customer interactions and update records accurately.
- Collaborate with team members and management to improve service processes and customer satisfaction scores.
- Assist in training new hires and sharing best practices with the team.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus, but not required for our entry-level positions.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced, team-oriented environment.
- Must be authorized to work in the United States.