Job Description
Are you looking for an exciting opportunity to kickstart your career in Louisville, KY? Apex Innovations is currently hiring for Entry Level Customer Service Representatives. We are looking for motivated individuals ready to learn and grow in a dynamic environment.
As a member of our team, you will be the face of our brand, ensuring our customers receive the top-tier support they deserve. We offer comprehensive training, a supportive culture, and a clear path for advancement.
Why Join Us?
- Competitive starting pay ($18-$24/hr)
- Full benefits package (Health, Dental, Vision)
- Paid training and career development programs
- Modern office environment in downtown Louisville
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and feedback in our internal database.
- Collaborate with team members to ensure a seamless customer experience.
- Stay up-to-date with product knowledge and company policies.
Qualifications
- High school diploma or GED is required; a college degree is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong problem-solving abilities and a customer-first mindset.
- Willingness to work flexible shifts, including weekends and holidays.