Job Description
We are seeking a motivated Entry Level Customer Service Representative to join our dynamic team in Jacksonville, FL. As a direct hire position, this role offers stability, growth opportunities, and a chance to make a real impact. If you are looking for an immediate hire job that values your potential and communication skills, apply today!
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive pay ranging from $15.00 to $20.00 per hour.
- Comprehensive training and career advancement paths.
- A supportive, team-oriented work environment.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on providing exceptional service.
- Resolve customer complaints and issues efficiently while adhering to company policies.
- Accurately process orders, returns, and account updates in the CRM system.
- Build and maintain positive relationships with clients to ensure retention.
- Collaborate with the sales and operations teams to meet team targets.
- Document all customer interactions and feedback in the database.
- Assist in the training of new hires to ensure a cohesive team culture.
Qualifications
- High school diploma or GED equivalent is required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible hours, including evenings and weekends if required.
- Previous customer service experience is a plus, but not mandatory for this entry-level role.