Job Description
Join our dynamic team at Southwest Solutions Group as an Entry-Level Customer Service Representative! We're seeking motivated individuals to provide exceptional support to our clients in El Paso. This immediate hire opportunity offers comprehensive training and a clear path for career growth. Enjoy competitive pay, benefits, and a collaborative work environment where your contributions make a real difference.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response times
- Identify opportunities for process improvements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication skills in English
- Basic computer proficiency (MS Office, CRM software)
- Ability to work flexible hours including weekends
- Customer-focused mindset with problem-solving skills
- No prior experience required – training provided
- Valid Texas driver's license preferred