Job Description
We are seeking a motivated Entry Level Customer Service Representative to join our expanding team in Atlanta, Georgia. This is an urgent opening for individuals eager to launch a successful career in a dynamic corporate environment. We provide comprehensive training, competitive benefits, and a clear pathway for professional growth.
As a vital member of our support team, you will be the first point of contact for our valued clients, ensuring their needs are met with efficiency and a positive attitude.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints while maintaining a high level of customer satisfaction.
- Accurately document all customer interactions and account information in our CRM system.
- Collaborate with the sales and technical teams to resolve complex issues.
- Identify opportunities to upsell products or services to existing clients.
- Attend daily team meetings and training sessions to improve performance metrics.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not required; we train our own.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and typing skills (35+ WPM).
- Able to work flexible hours, including weekends if necessary.