Job Description
Join our dynamic team at CityScape Solutions as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience to deliver exceptional client experiences in our fast-paced Portland office. Comprehensive paid training provided – your eagerness to learn is your only prerequisite. Enjoy competitive benefits, career growth opportunities, and a supportive environment where your voice matters. Apply today and start your professional journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve service issues efficiently using our CRM system
- Document interactions accurately in our database
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Represent our brand values in every customer interaction
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and ability to thrive in a team setting
- Reliable transportation to our downtown Portland office
- Shift flexibility including occasional weekend availability
- Passion for helping others and solving problems