Job Description
Join our dynamic team at Oakland Community Solutions as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience to deliver exceptional service to our diverse clientele. Enjoy comprehensive training, growth opportunities, and a supportive work environment in the heart of Oakland. Immediate openings available!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person
- Process transactions accurately using our digital systems
- Resolve customer concerns with empathy and professionalism
- Collaborate with team members to maintain service standards
- Document interactions in our CRM system
- Participate in ongoing training programs
- Support community outreach initiatives
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Ability to work flexible hours
- Positive attitude and eagerness to learn
- Valid California ID
- Pass background check