Job Description
Join our award-winning team in Milwaukee as an Entry-Level Customer Service Representative! No prior experience is required – we provide comprehensive training to help you succeed. If you're a motivated communicator with a passion for helping others, this is your opportunity to launch a rewarding career in customer service. Enjoy competitive pay, benefits, and a supportive work environment in the heart of Milwaukee.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using established protocols
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge and service skills
- Meet performance metrics for response time and resolution rates
- Contribute to a positive team culture through collaboration
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required – we train all new hires
- Strong verbal communication and active listening skills
- Basic computer proficiency and ability to learn new software quickly
- Positive attitude and willingness to help others
- Ability to work in a fast-paced environment
- Reliable attendance and punctuality
- Must pass background check and drug screening