Job Description
Join our dynamic team at Urban Solutions Inc. as an Entry-Level Customer Service Representative! We're actively seeking motivated individuals with no prior experience to launch their careers in New York City. This full-time position offers comprehensive training and growth opportunities within a supportive environment. You'll be the first point of contact for our valued clients, ensuring exceptional service while developing essential professional skills.
Our competitive compensation package includes hourly wages starting at $18, with performance-based raises within 6 months. Enjoy benefits like health insurance, paid time off, and professional development workshops. We pride ourselves on fostering an inclusive workplace where every team member's contribution is celebrated.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all customer interactions and maintain detailed records
- Participate in ongoing training to enhance product knowledge and service techniques
- Identify opportunities to improve customer satisfaction workflows
- Meet daily performance metrics for response times and resolution rates
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent; college students welcome
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- Reliable attendance and punctuality
- Problem-solving mindset with attention to detail
- Authorization to work in the United States