Job Description
Join Nevada Tech Solutions, a leading Las Vegas-based innovator, as an Entry-Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional client experiences while launching their careers in our fast-paced tech support environment. No experience required—just a drive to learn and grow with us. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within our expanding team.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using ticketing systems and knowledge bases
- Document interactions accurately in CRM platforms
- Collaborate with technical teams to escalate complex problems
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent required; college degree preferred
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer literacy with willingness to learn new software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and team-oriented mindset
- Valid Nevada driver's license for occasional site visits