Job Description
Join our dynamic team as an Entry-Level Customer Service Representative! No prior experience is required – we provide comprehensive training to kickstart your career. Coastal Solutions Group offers a supportive environment where your growth is our priority. Enjoy competitive pay, benefits, and opportunities for advancement in Virginia Beach's thriving business district.
What We Offer:
- Full-time schedule with Monday-Friday hours
- 401(k) with company match
- Health, dental, and vision insurance
- Paid time off and holidays
- Professional development programs
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Process orders and account updates
- Meet daily performance metrics
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills (written & verbal)
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced environment
- Reliable attendance and punctuality
- Willingness to learn new systems
- Customer service orientation