Job Description
Launch your career in customer service with Oakland Community Services! We're seeking motivated individuals with no prior experience for our Entry-Level Customer Service Representative positions. Enjoy a $2,500 sign-on bonus, comprehensive training, and a supportive team environment. Help us deliver exceptional service while growing professionally in Oakland's vibrant community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure consistent service quality
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- No experience necessary - we provide full training
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including weekends