Job Description
Immediate opening for motivated individuals with no prior experience! Join our dynamic team at CityLink Solutions in Jacksonville, FL as a Customer Service Representative. We're offering direct hire positions with competitive pay, comprehensive training, and clear career advancement paths. Perfect for recent graduates or career changers seeking a supportive environment to launch your professional journey.
Enjoy our modern downtown office, flexible scheduling options, and performance-based bonuses. We value diversity and provide equal opportunities for all team members. Apply today and start your rewarding career tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- No prior experience required – we provide full training
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer proficiency with Microsoft Office
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our Jacksonville office
- Must pass background check and drug screening