Job Description
Join our dynamic team at Detroit Community Services and kickstart your career with no prior experience needed! We're seeking motivated individuals to deliver exceptional customer experiences in a fast-paced, supportive environment. Enjoy competitive pay, comprehensive training, and opportunities for growth. If you're passionate about helping others and ready to work immediately, this is your perfect opportunity!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our knowledge base and support tools
- Document interactions accurately in CRM systems for quality tracking
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution rate
- Continuously improve product knowledge to assist customers effectively
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and willingness to learn in a team environment
- Reliable internet connection for remote work capability
- Ability to work flexible shifts including evenings and weekends
- Previous customer service experience is not required