Job Description
Join our dynamic team as an Entry-Level Customer Service Associate! We're urgently hiring motivated individuals in Philadelphia to provide exceptional support to our growing client base. No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy a supportive environment with growth opportunities and competitive benefits.
Why Work With Us?
- Immediate start date
- Free onboarding and training
- Health insurance after 90 days
- Advancement pathways to team lead
- 401(k) matching program
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM system accurately
- Collaborate with support team on complex cases
- Meet daily performance metrics
- Maintain positive brand representation
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Ability to work flexible shifts
- Positive attitude and patience
- Reliable transportation
- Pass background check
- 18+ years of age