Job Description
Join our dynamic team at Nexus Solutions Group as an Entry-Level Customer Service Associate! We're seeking motivated individuals with no prior experience to launch their careers in a supportive environment. Comprehensive training provided, flexible schedules, and opportunities for growth. Perfect for recent graduates or career changers. Apply today and become part of Sacramento's top employer!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve basic service issues with clear communication
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve escalated cases
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing skills development sessions
- Support departmental improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Basic computer proficiency (MS Office, email)
- Ability to multitask in fast-paced settings
- Positive attitude and willingness to learn
- Reliable transportation to downtown Sacramento office
- Must pass background check and drug screening
- No experience necessary - training provided!