Job Description
Join our dynamic team as an Entry-Level Customer Service Associate! No prior experience required – we provide comprehensive training to launch your career in customer success. At Ohio Solutions Group, we believe in nurturing talent and offering growth opportunities for motivated individuals. If you're passionate about helping others and thrive in a supportive environment, this is your chance to grow with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately
- Document interactions in our CRM system with attention to detail
- Collaborate with team members to resolve complex issues
- Participate in ongoing training programs to enhance skills
- Contribute to team goals through consistent performance metrics
Qualifications
- High school diploma or equivalent (no college experience required)
- Excellent communication and interpersonal skills
- Basic computer proficiency (email, Microsoft Office)
- Positive attitude and willingness to learn
- Ability to work in a fast-paced team environment
- Strong problem-solving and organizational abilities
- Reliable attendance and punctuality