Job Description
Join our dynamic team at Pacific Retail Solutions as an Entry-Level Customer Service Associate! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients in the Seattle area. This immediate hire opportunity offers comprehensive training and a supportive environment to launch your career in customer service. If you're a quick learner with a passion for helping others, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies
- Document customer interactions in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training programs
- Maintain positive brand image through professional communication
Qualifications
- No prior experience required – we provide full training
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ words per minute
- Comfortable working with multiple software systems
- Reliable transportation to our Seattle facility
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends