Job Description
Join our dynamic team at Denver Tech Solutions as an Entry-Level Customer Service Associate! No prior experience required – we provide comprehensive training to set you up for success. This is your opportunity to launch a rewarding career in customer support while working with cutting-edge technology in Denver's thriving tech hub. Enjoy competitive pay, flexible scheduling options, and a collaborative work environment that values growth and innovation.
Why You'll Love Working With Us:
- Industry-leading training program designed for career starters
- Clear career advancement path to team lead and specialist roles
- Comprehensive benefits package (health, dental, vision after 90 days)
- Modern downtown Denver office with free parking and transit stipend
- Regular team-building events and professional development workshops
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and resolve issues using our CRM system
- Collaborate with technical teams to escalate complex customer concerns
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing product knowledge training sessions
- Contribute to team improvement initiatives and process optimization
- Maintain positive customer relationships through follow-up communication
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficient with basic computer applications and willingness to learn new software
- Ability to work in a fast-paced environment while maintaining composure
- Positive attitude and eagerness to develop professional skills
- Reliability and punctuality for scheduled shifts
- Valid work authorization for the United States