Job Description
Join our dynamic team at Urban Support Services and launch your career in customer service! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. As a trusted partner to NYC businesses, we offer comprehensive training and a supportive environment to help you succeed. This immediate hire position includes competitive benefits, career growth opportunities, and the chance to build valuable skills in a fast-paced setting.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve basic account issues with clear communication
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve escalated concerns
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
- Contribute to a positive team culture
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong verbal and written communication skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable internet connection for remote work components
- Authorization to work in the United States