Job Description
Join our dynamic team at Tampa Bay Solutions Group as an Entry-Level Customer Service Associate! No experience is needed – we provide comprehensive training to help you succeed. This is your opportunity to launch a rewarding career in customer service while working with a supportive team in Tampa's thriving business district. We value attitude over experience and are looking for motivated individuals ready to grow with us.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Collaborate with team members to resolve customer issues efficiently
- Document interactions and maintain accurate customer records
- Contribute to team goals by meeting performance metrics
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication skills and positive attitude
- Strong problem-solving abilities and patience
- Basic computer proficiency (typing, email, internet)
- Ability to work flexible hours including weekends
- Willingness to learn new systems and processes
- Team player with strong interpersonal skills