Job Description
Join Express Staffing Solutions and get paid DAILY for your hard work! We're seeking motivated Customer Service Specialists to join our dynamic team in Charlotte, NC. This contract role offers immediate start dates, flexible scheduling, and the unique benefit of daily pay through our secure app. Perfect for professionals seeking financial flexibility without waiting for traditional payroll cycles. Enjoy competitive hourly rates, comprehensive training, and the opportunity to build long-term career relationships with top Charlotte employers.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and follow company protocols
- Collaborate with team members to ensure seamless service delivery
- Meet daily productivity and quality metrics
- Participate in ongoing training to enhance product knowledge
- Adapt to changing priorities in a fast-paced environment
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 1 year customer service experience in a call center or retail setting
- Strong communication skills with clear, articulate speaking voice
- Proficiency in Microsoft Office Suite and CRM software
- Ability to type 40+ WPM with high accuracy
- Reliable transportation to Charlotte work site
- Flexible availability including evenings and weekends
- Positive attitude with problem-solving mindset