Job Description
Are you looking for a stable career opportunity in Columbus, OH? Columbus Tech Solutions is currently hiring a Customer Support Specialist for an immediate start. We are proud to offer our employees weekly pay and a competitive benefits package.
In this role, you will serve as the face of our brand, assisting clients with technical inquiries and ensuring a seamless user experience. We are looking for motivated individuals who are eager to grow and excel in a dynamic environment.
Why Join Us?
- Weekly paychecks for your hard work.
- Immediate hiring process.
- Comprehensive training provided.
- Modern office environment in the Polaris area.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to our software products.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with the development and sales teams to escalate complex issues.
- Identify opportunities to upsell products and services to existing clients.
- Maintain a high level of product knowledge to provide accurate technical guidance.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills.
- Proficiency with computers and basic software applications.
- Ability to work independently and as part of a team.
- Reliable transportation is required.