Job Description
Join our dynamic team at Pacific Northwest Solutions and make an immediate impact! We're seeking a passionate Customer Service Specialist to join our Portland headquarters. This is a rare opportunity to start your career with a rapidly growing tech company offering competitive pay, comprehensive benefits, and a collaborative work environment. Perfect for motivated individuals ready to hit the ground running!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues and process orders using CRM systems
- Collaborate with sales and support teams to ensure seamless customer journeys
- Maintain detailed case documentation in Salesforce
- Identify upsell opportunities during customer interactions
- Participate in weekly team training sessions
Qualifications
- 1+ years customer service experience
- Proficiency with Salesforce and Zendesk platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college preferred)
- Available for immediate start and flexible scheduling