Job Description
Join our dynamic Denver team immediately! Peak Performance Partners is seeking a Customer Service Specialist to deliver exceptional experiences to our growing client base. This is a direct-hire opportunity with competitive pay and comprehensive benefits.
We're looking for a motivated professional who thrives in fast-paced environments and has a passion for problem-solving. Our ideal candidate will become an integral part of our customer success team, ensuring seamless interactions and building lasting relationships.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with Zendesk/Salesforce or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask and prioritize in real-time
- Strong problem-solving and conflict resolution abilities
- High school diploma; associate's degree preferred
- Available for flexible shifts (including weekends if needed)